Warranty And Return Policy
Feel secure in your purchase!
Raldey Boards aims to produce the highest cost performance off road electric skateboard. We at Raldey Boards promise:
●365 day parts & labor warranty against manufacturer defects
●Lifetime maintenance, all parts replace at COST price.
●Always stocked with replacement parts should you need anything
Your Raldey board comes with a 365 day manufacturer's warranty that covers your board from defects in workmanship and materials. This does not cover damage caused by misuse or abuse, general wear and tear, water or any DIY work or modifications. Also any consumable parts are not included in the warranty, such as the belt & wheel.
Bear in mind any shipping or repair costs may be applied at the sole discretion of Raldey. For example, we may charge money for repairs or parts if we determine that the problem was created by the user, not a defect in the product.
Please contact our customer service if you meet any problem in order to obtain troubleshooting instructions or an RMA #. Customer service can be reached via email@example.com. Please attach photos and videos showing the problem to speed up your resolution.
Because of the extremely high cost of shipping, taxes and other fees to our customers and Raldey, we have decided to not allow returns at this time. Please make sure the Raldey board is the right electric skateboard for you. We encourage you to do your research, watch reviews, and reach out to our ambassadors for questions! Once you receive the skateboard, the skateboard is yours to keep. We will help with troubleshooting and warranty as described above, but we will not provide refunds.
If you have placed an order, you can cancel it up until the point that you receive your tracking number. Once you receive your tracking number, refunds and returns will not be allowed.